FAQ

Hotar specializes in dental consumables, equipment, and instruments. Our product range includes polymer-ceramic resin series, restorative and auxiliary materials, dental equipment such as 3D intraoral scanners, and precision dental instruments. All products are manufactured to meet international dental standards.

Yes, all Hotar dental materials undergo rigorous biocompatibility testing in accordance with ISO 10993 standards. Our products are CE certified and FDA registered, ensuring they meet the highest safety requirements for patient use in dental procedures.

Absolutely. We encourage customers to evaluate our products firsthand. You can request free samples of most dental consumables by contacting our sales team at vivian@hotardental.com. Sample delivery typically takes 5-7 business days.

Yes, every Hotar dental instrument package includes detailed sterilization and maintenance guidelines. Our instruments are designed to withstand standard autoclave sterilization cycles and we provide recommended protocols to ensure longevity and patient safety.

Hotar products are designed with universal compatibility in mind. Our restorative materials, equipment interfaces, and instrument connections are standardized to work seamlessly with most major dental brands and systems used in clinics worldwide.

Yes, Hotar provides comprehensive OEM and private labeling services. We can customize packaging, product branding, and even tailor formulations for restorative materials to meet your market requirements. Minimum order quantities apply for private label programs.

Our products carry CE marking for European markets, FDA registration for the United States, and ISO 13485 certification for our quality management system. Additional country-specific registrations are available upon request for major global markets.

Most Hotar dental materials should be stored in a cool, dry place away from direct sunlight. Resin-based products typically require storage between 5C and 25C. Detailed storage conditions and shelf life information are printed on each product label and included in the instruction manual.

Yes, we accept custom orders for dental instruments with specific dimensions, handle materials, or tip configurations. Custom instrument orders typically require a 4-6 week lead time and minimum order quantities. Please contact our sales team with your specifications for a quotation.

Yes, comprehensive product catalogs and technical datasheets are available for download on our website or can be sent via email. Our datasheets include detailed specifications, usage instructions, safety data sheets (SDS), and clinical application guides for each product.

Standard shipping to most countries takes 7-15 business days. Express shipping via DHL or FedEx typically delivers within 3-7 business days. Delivery times may vary based on destination, customs clearance, and local logistics conditions.

We partner with leading international carriers including DHL, FedEx, UPS, and TNT. For bulk orders, we also offer sea freight and air cargo options. Our logistics team will recommend the most suitable shipping method based on your order size and destination.

Once your order ships, you will receive a tracking number via email within 24 hours. You can track your shipment directly on the carrier's website or contact our customer service team for real-time logistics updates.

Customs duties and import taxes vary by country and are the responsibility of the buyer. We provide all necessary commercial invoices and customs documentation to facilitate smooth clearance. Please check with your local customs office for specific duty rates.

All products are carefully packaged with protective materials to prevent damage during transit. Fragile items like dental instruments are individually wrapped and cushioned. We also offer customized packaging solutions for distributors upon request.

We ship to over 120 countries worldwide. For remote or restricted regions, our logistics team will confirm delivery feasibility and provide alternative shipping solutions if standard methods are unavailable.

All shipments are insured against loss or damage. If you receive damaged goods or your shipment goes missing, please notify us within 48 hours of delivery or expected delivery date. We will file a claim with the carrier and arrange a replacement shipment at no extra cost.

Yes, expedited shipping is available for urgent orders. We offer next-day and 2-3 day express delivery options through DHL and FedEx. Please contact our sales team before placing your order to confirm expedited shipping availability and pricing.

Free standard shipping is available for orders over $3,000 USD to most destinations. For bulk orders exceeding $10,000 USD, we also offer discounted express shipping rates. Contact our sales team to learn about current shipping promotions.

Yes, we support split shipments to multiple addresses for distributors and multi-location clinics. Each destination will receive its own tracking number. Additional handling fees may apply depending on the number of delivery locations.

Hotar dental equipment comes with a standard 12-month warranty covering manufacturing defects. Dental consumables are covered by our quality guarantee — if you receive defective products, we offer free replacement within 30 days of delivery.

Yes, we offer comprehensive product training through video tutorials, online webinars, and on-site training sessions for bulk orders. Our technical team is available to guide you through equipment setup, operation, and maintenance procedures.

You can reach our technical support team via email at vivian@hotardental.com or by phone at +86-17788080167 during working hours (Mon-Fri 9:00-18:00). We typically respond to technical inquiries within 24 hours.

Yes, we provide repair and maintenance services for all Hotar dental equipment. For warranty-covered repairs, we offer free parts and labor. Out-of-warranty repairs are available at competitive rates with genuine replacement parts.

We welcome distribution partnerships worldwide. Authorized distributors receive exclusive territory rights, marketing support, competitive pricing, and priority technical assistance. Please contact our sales team to discuss partnership opportunities.

You can register your equipment warranty online through our website warranty registration page or by emailing your purchase invoice and serial number to our support team. Warranty registration must be completed within 30 days of purchase to be fully effective.

Yes, for many equipment models we offer remote diagnostic support via video call and remote access software. Our technicians can guide you through troubleshooting steps and perform preliminary diagnostics without an on-site visit, saving time and service costs.

We recommend annual preventive maintenance and calibration for all Hotar dental equipment. High-precision devices like intraoral scanners should be calibrated every 6 months. We offer scheduled maintenance contracts to ensure your equipment remains in optimal working condition.

User manuals, quick start guides, and software updates are available in the Download Center on our website. Registered customers can access firmware updates, driver downloads, and instructional videos by logging into their account or contacting our support team.

We maintain spare parts inventory for discontinued models for a minimum of 5 years after production ends. If a specific part is no longer available, our engineering team can often recommend a compatible alternative or upgrade path for your equipment.

Our standard MOQ is flexible — most consumable products have an MOQ of 50 units per item. For equipment orders, we accept single-unit purchases. Volume discounts are available for orders exceeding $5,000 USD.

We accept bank wire transfer (T/T), PayPal, Western Union, and major credit cards through secure payment gateways. For established customers, we also offer payment terms with Letter of Credit (L/C) for large orders.

You can place orders by emailing your purchase order to vivian@hotardental.com, submitting a quote request through our website, or contacting our sales team directly. We will confirm pricing, stock availability, and delivery timeline within 24 hours.

Yes, we include all necessary documentation with every shipment: commercial invoice, packing list, certificate of origin, and relevant product certifications (CE, FDA, ISO). Additional documentation can be provided upon request.

We accept returns for defective or incorrect items within 30 days of delivery. Products must be unused and in original packaging. Refunds are processed within 7-10 business days after we receive and inspect the returned items. Custom orders are non-returnable unless defective.

Yes, we provide formal quotations upon request. Simply send your product list and estimated quantities to vivian@hotardental.com, and our sales team will respond within 24 hours with detailed pricing, lead times, and shipping estimates.

Yes, tiered volume discounts are available for orders above $5,000, $10,000, and $25,000 USD. Authorized distributors and long-term partners receive additional wholesale pricing benefits. Contact our sales department for a customized pricing structure.

Orders can be modified or cancelled within 24 hours of placement at no charge. After 24 hours, if production or shipping has already begun, modification fees may apply. Please contact our customer service team as soon as possible with your order number.

Net-30 and Net-60 credit terms are available for qualified customers with a proven purchase history. New customers may be required to complete a credit application and provide trade references. Please contact our accounts department to discuss credit options.

Yes, we offer scheduled reorder programs for consumable products that clinics use regularly. You can set up monthly or quarterly automatic shipments with locked-in pricing. This ensures you never run out of essential supplies while saving on repeat order processing.